Cancellation & Refund Policy

1. Cancelling a booking

Seekers can cancel a booking before it starts from their dashboard. Whether a cancellation is eligible for a refund depends on how close to the start time it is made, and whether the resource has already been confirmed with a Provider.

2. Refund eligibility

• Cancelled well in advance: full refund minus payment processing fees.
• Cancelled close to the start time: partial refund, at PontReol's discretion.
• No-show or last-minute cancellation: generally non-refundable.
• Provider cancels, or resource is unavailable as described: full refund.

Exact cancellation windows and refund percentages are shown at the time of booking and may vary by resource category.

3. Reporting an issue

If a booking didn't go as expected — the resource was unavailable, not as described, the provider was a no-show, there was a payment issue, or damage occurred — you can report it from your booking page. Our support team reviews every report and may issue a full refund, a partial refund, reject the claim with an explanation, or escalate it for further investigation.

4. Platform commission

PontReol's platform commission is generally non-refundable once a booking is confirmed, except where PontReol determines the booking failed due to a fault on the Platform's side.

5. How refunds are paid

Approved refunds are issued to the original payment method via Razorpay and typically appear within 5–10 business days, depending on your bank.

6. Contact

For a cancellation or refund question not covered here, reach us through our Contact page.